Ready to embark on the next adventure in your career at a high-growth startup? Zymewire is searching for a talented Customer Success Manager with knowledge of the biotech and pharma space to support our growing client base.
We’re a Toronto-based SaaS startup that has built game-changing technology to help business development teams accelerate revenue growth. Today we’re focused on helping clients who work in the life sciences, but tomorrow we envision becoming the de facto service that sales professionals across all industries rely on to help them be even better at their jobs.
We carry out our mission through (1) maintaining unrelenting curiosity about our customers’ challenges, (2) putting user needs first (3) constantly innovating and (4) having fun while doing it.
Zymewire users are located in over 50 countries around the world and their companies range in size from start-ups to billion-dollar multinationals. Unlike other CS roles at VC-fuelled companies out there, we've built our bootstrapped business on pure customer investment. We’ve reached an inflection point in our growth and are in need of your talents to help users get the most out of the software.
Our laid back, dog-friendly office is located in the Junction Triangle (1655 Dupont St.). We’re located 8 mins from Dundas West Subway Station, the Bloor GO train station and The Bloor UP Express Station.
What the role looks like:
Reporting to the Director of Customer Success, you’ll immerse yourself deeply in the unique workflows of our users around the world. You’ll develop strong bonds with customers as you provide them with training, guidance and support that will help them get the most out of Zymewire. You’ll hone your problem-solving skills by helping users resolve technical challenges. The feedback that you collect from the frontline will be a critical lifeline for our engineering team, and you’ll play a role in shaping the future of the product. You’ll feel the impact of your efforts daily, as our users often rave about how much we’ve simplified their day-to-day work!
What you’ll be responsible for:
All about you:
Why Zymewire? Fancy perks etc.
Already picturing your first day as our next Customer Success Manager? Apply below with your cover letter and resume! We look forward to hearing from you.
Zymewire is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.